Frequently Asked Questions

No, DUO Home Solutions is not a renovation company and does not employ any of its own contractors. We work with a mix of great contractors to whom we refer our clients. We simplify the search for a suitable specialist/contractor based on your wishes and requirements. This is one of the services we provide.

No, our matchmaking service is completely free and without obligation for the customer. You pay nothing extra. Read more at the next question.

Our service is completely free for the client (homeowners)! We have made special agreements with our partners. The contractors we work with pay us commission for every new client we bring in. The commission is compensation for our marketing costs and efforts. Because we bring in new customers every month, our contractors are extra motivated to keep the customers of DUO Home Solutions satisfied.

To find the right professional you need to submit an application on our website. Here you need to answer a series of questions that will help us understand your service needs. In this way we understand your wishes and expectations, and you have the opportunity to carefully consider all aspects of your project. Based on your needs and wishes, DUO Home Solutions will match you with the most suitable contractor from our network. The result is a match between the customer and the right service professional.

All partners of DUO Home Solutions are thoroughly screened before being included in our network. So you can be sure of the reliability of our selection. Our mission is to create a better connection between consumers and contractors. We want your project to have a great end result!

Yes, all our partners are registered with the Chamber of Commerce. We only work with verified partners.

We can help you with this, but we don’t design anything ourselves. We put you in touch with the right designer for your project. We work together with various partners, including specialized designers.

No, the match we offer is completely non-binding. It is your choice whether to proceed with the proposed contractor or not. We also help you to understand the quotation properly. You can contact us with all your questions so that you make a good choice that you feel comfortable with.

The decision to cancel a project/contract will be between you and the service professional. Here we are outside. As soon as you sign a contract, you enter into an obligation according to the law. We do recommend that you take into account that you have to pay for purchased materials, work that has been carried out up to that point and that any down payments may not be refunded.

There can be several reasons that cause a problem during a renovation. The main goal is to solve any problem in a good way. You have a contract with the contractor that holds the contractor liable for his work and the consequences thereof. Also in case of damage. DUO Home Solutions is here to help you! We can intervene when necessary and support you in finding a solution to solve the problem. Please don’t hesitate to contact us if you have any questions about this or are experiencing a problem right now.

This depends on several factors, but in general we aim to give you more than 1 match to choose from. We think it is important that you can compare and want to offer you a transparent process, but influences such as time, budget or others can determine the amount of choices. We as DUO Home Solutions do our utmost to give you sufficient options to be able to compare and choose freely.

Since general contractors don’t follow a standard format for writing estimates, every offer requires some analysis and translation. We recommend that you don’t base your decisions solely on the final numbers, it’s critical to research what each contractor is offering in their estimate. This can sometimes be quite different!

This process can be overwhelming, especially if you have no experience analyzing construction offers. That is why DUO Home Solutions is happy to help you with a free quote-leveling conversation.

There can always be a situation in which you do not feel connected to the contractor or you are not satisfied with the approach. Remember that our service is free and you are not affiliated with anything. If you want to reconsider or have doubts, let us know and we will be happy to look for another possible match for you. We are also happy to mediate between you and the contractor to better understand the quotation or plan of action.

No, for the time being we only offer our service in The Hague and surroundings. We will be expanding our services to more cities in the near future.

There are three primary ways to contact us:

  • Get in touch by filling out the online inquiry form
  • Send us an email to info@duohomesolutions.nl
  • Call us (+31) 06-46428220 We are open from 09.00 to 18.00

Yes. In addition to matchmaking, we also offer project support. We completely unburden you with our project support. We arrange the complete renovation for you. If you want to know more about project support, click here.

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