Duo Home Solutions offers a website where quotations can be requested for (construction, design and/or renovation) work, (building) materials and for services in and around the house. Duo Home Solutions is not the company that offers and performs/delivers the (construction, design and/or renovation) work, (building) materials and services in and around the house and is not a party to the agreement between the tenderer and a contractor that is established after a request for quotation via the Duo Home Solutions website. These general terms and conditions apply to the submission of the request for quotation and to the mediation service that Duo Home Solutions performs in the context of the quotation request.
1.1 In these general terms and conditions, the following capitalized terms are used in the following meaning, unless expressly stated otherwise or the context shows otherwise:
1.2 Unless the context indicates otherwise, defined terms in the singular also refer to the plural and vice versa.
2.1 These general terms and conditions apply to the submission of the Request for Quotation, the legal relationship between the Quotation Requester and Duo Home Solutions and to the Mediation Service.
2.2 If the Quotation Requester grants Duo Home Solutions the assignment to perform work in the context of project management, then these general terms and conditions do not apply to this assignment, but the “General Terms and Conditions for Project Management” of Duo Home Solutions apply to this assignment.
2.3 These general terms and conditions do not apply to the Purchase Agreement. The Contractor can declare its own general terms and conditions applicable to the Purchase Agreement.
2.4 Any deviations from these general terms and conditions are only valid if they have been expressly agreed in Writing.
2.5 If one or more of the provisions in these general terms and conditions are null and void or should be annulled, the other provisions of these general terms and conditions will remain fully applicable. In that case, Duo Home Solutions has the right to substitute a provision that is not unreasonably onerous for the Quotation Applicant and that approaches the invalid provision as closely as possible.
2.6 Duo Home Solutions has the right to unilaterally change these general terms and conditions. The version of the general terms and conditions that applied at the time of submitting the Request for Quotation is always applicable.
2.7 If Duo Home Solutions does not always require strict compliance with these general terms and conditions, this does not mean that the provisions thereof do not apply, or that Duo Home Solutions would to any extent lose the right to ensure strict compliance with the provisions of to request these general terms and conditions.
3.1 Submitting the Request for Quotation is free of charge.
3.2 The Request for Quotation can only be submitted via the Website after the Requester for Quotation has clicked that he/she agrees with these general terms and conditions.
3.3 After the Quotation Requester has submitted the Quotation Request, Duo Home Solutions will contact the Quotation Requester by telephone for more information. If Duo Home Solutions deems a company with which Duo Home Solutions cooperates suitable to process the Request for Quotation, Duo Home Solutions will forward the Request for Quotation to this company after the telephone conversation.
3.4 If the Contractor has notified Duo Home Solutions that the Contractor wishes to process the Request for Quotation, Duo Home Solutions will contact the Quotation Requester to make an appointment on behalf of the Client with the Quotation Requester to view the location where the Request for Quotation relates. After this appointment, a quotation is sent to the Quotation Requester.
3.5 No costs will be charged to the Quotation Requester for submitting the quotation.
3.6 The quotation is drawn up by the Contractor and not by Duo Home Solutions.
3.7 Duo Home Solutions has the right to engage one or more third parties in the performance of the Mediation Service.
3.8 Duo Home Solutions cannot guarantee that submitting a Quotation Request will lead to a quotation or to a Purchase Agreement.
3.9 Duo Home Solutions has the right:
3.10 Sending in the Request for Quotation is entirely without obligation. The Quotation Requester can withdraw his Quotation Request at any time. In such a case, the services of Duo Home Solutions will cease.
4.1 The Quotation Requester guarantees that all information he/she enters when requesting a quotation and that he/she provides during the telephone conversation with Duo Home Solutions is correct and complete.
4.2 The Tenderer is responsible for the decision to enter into a Purchase Agreement with a Contractor introduced by Duo Home Solutions to the Quotation Requester.
5.1 Duo Home Solutions can perform legal acts on behalf of the Contractor, such as forwarding a quotation. Duo Home Solutions is never responsible for the content of the quotation from the Contractor, not even if Duo Home Solutions has sent the quotation to the Quotation Requester on behalf of the Contractor.
5.2 If the Quotation Requester agrees to the quotation, the Quotation Requester will enter into a Purchase Agreement with the Contractor and not with Duo Home Solutions.
5.3 The Contractor is not hired by Duo Home Solutions. The Quotation Requester immediately enters into a contractual relationship with the Contractor. Duo Home Solutions is not a party to the Purchase Agreement. Duo Home Solutions only has an intermediary function. The Services are not offered or performed by Duo Home Solutions. Therefore Duo Home Solutions cannot guarantee the quality of the Services provided.
6.1 The Quotation Applicant is responsible under all circumstances for the correctness and completeness of the data and documents supplied by him. Duo Home Solutions is never liable for any damage that is (partly) caused because the information and documents supplied by the Quotation Requester are incorrect.
6.2 Duo Home Solutions is not liable for damage to or loss of data as a result of sending the data using telecommunications facilities.
6.3 Duo Home Solutions is in no way responsible towards the Quotation Requester for the behavior, expressions, information provision, etc., of the Contractor.
6.4 Duo Home Solutions is not liable for damage to the Quotation Requester or to a third party caused by the Contractor.
6.5 Duo Home Solutions is never responsible if the Contractor, for whatever reason, does not perform the Purchase Agreement (on time) or if it terminates the Purchase Agreement prematurely.
6.6 If the Contractor has not, not timely or not properly delivered the Services, has caused damage and/or has acted unlawfully towards the Quotation Applicant, the Quotation Applicant can hold the Contractor liable for this and not Duo Home Solutions.
6.7 Duo Home Solutions is never obliged to pay compensation as a result of consequential damage. Consequential damage is in any case considered to be: lost turnover, lost profit, lost savings, trading loss, business interruption, stagnation damage, delay damage, reputation damage, labor costs, fines imposed and indirect damage, regardless of their origin.
Any legal claim against Duo Home Solutions due to a defect in the performance of the Mediation Service lapses 1 year after the Quotation Requester has discovered or could reasonably have discovered the damage.
7.1 Duo Home Solutions is not obliged to provide the Mediation Service if it is prevented from doing so as a result of force majeure. Force majeure in these general terms and conditions is understood to mean, in addition to what is understood in this regard in the law and jurisprudence, all external causes, foreseen or unforeseen, on which Duo Home Solutions cannot exert any influence, but as a result of which Duo Home Solutions is unable to fulfill obligations. Force majeure includes in any case: extreme weather conditions; floods; theft; natural disasters; terrorism; riot; epidemics; pandemic; quarantine obligation; barriers by third parties, including governments; illness or personal (family) circumstances of the natural person who performs the Agreement on behalf of Duo Home Solutions; traffic obstructions; car breakdown; wars or dangers of war; fire; Internet malfunction; Power failure; computer intrusion; hacker attack; cyber attack; disruption in e-mail traffic; government measures; changes in laws and regulations.
8.1 For questions about the Request for Quotation, the Mediation Service or submitting a complaint about the services of Duo Home Solutions, the Quotation Requester can contact the customer service of Duo Home Solutions. Duo Home Solutions customer service can be reached via:
8.2 Complaints submitted to Duo Home Solutions will be dealt with as soon as possible.
8.3 Complaints about the Services will be forwarded to the Contractor.
8.4 At the request of the Quotation Applicant, Duo Home Solutions can mediate in a conflict and/or complaint handling between the Quotation Applicant and the Contractor. Duo Home Solutions is never obliged to do so. The fact that Duo Home Solutions mediates between the Quotation Requester and the Contractor does not mean that Duo Home Solutions can be held responsible in any way for the acts and/or omissions of the Contractor.
10.1 Every intellectual property right with regard to the Website remains with Duo Home Solutions.
10.2 The Quotation Requester must respect the intellectual property rights of Duo Home Solutions at all times.
10.3 Duo Home Solutions has the right to post photos of the Services delivered or delivered on the Website.
11.1 Dutch law applies to the Mediation Service and to the legal relationship between the Quotation Requester and Duo Home Solutions.
11.2 All disputes between the Quotation Applicant and Duo Home Solutions will be adjudicated by the competent court in the Netherlands within whose jurisdiction the registered office of Duo Home Solutions is located. has invoked this stipulation, to opt for the settlement of the dispute before the competent court according to the law.
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