Frequently Asked Questions

No, DUO Home Solutions is not a renovation company and does not employ its own contractors. We work with a mix of great contractors to whom we are happy to refer our clients. We simplify the search for a suitable specialist/contractor based on your wishes and requirements. Our matchmaking service is one of the essential services we provide.

No, our matchmaking service is completely free of cost. We offer a no-obligation contract and you do not need to pay extra for anything. Read more to find out how we make money.

Our service is completely free for the client (homeowners)! We have made special agreements with our partners. The contractors we work with pay us a commission for every new client we bring. The commission is compensation for our marketing costs and efforts. Because we bring in new customers monthly, our contractors are extra motivated to keep DUO Home Solutions’ customers happy.

To find the right professional, you must submit an application on our website. Here, you will be asked to answer a series of questions that will help us understand your service needs. This way, we understand your wishes and expectations, and you have the opportunity to carefully consider all aspects of your project. Based on your needs and wishes, DUO Home Solutions connects you to the most suitable contractor from our network. The result is a match between the customer and the right service professional.

All partners of DUO Home Solutions are thoroughly screened before they are included in our network. So you can be sure of the reliability of our selection. It is our mission to create a better connection between our consumers and contractors. We want your project to have a great end result!

Yes, all our partners are registered with the Chamber of Commerce. We only work with verified partners.

We can help you with this, but we do not design anything ourselves. We put you in touch with the right designer for your project. We work together with various partners, including specialized designers.

No, the match offered by us is completely without obligation. It is your choice whether to proceed with the proposed contractor or not. We also help you to understand the offer properly. You can contact us with all your questions so that you can make a good choice that you can feel good about.

The decision to cancel a project/contract will be between you and the service professional. As soon as you sign a contract, you enter into an obligation, according to the law. We do advise you to take into account that you have to pay for purchased materials and work that has been carried out up to that point. Any down payments you made may not be refunded, depending on your contract with the professional.

There can be several reasons that cause a problem during a renovation. The main goal is to solve any problem in a good way. Your contract with the renovator will detail what kind of things you can hold the contractor liable for in case of damage. The expert consultants at DUO Home Solutions are here to help you. We can intervene when necessary and support you in finding a solution to solve the problem. Don’t hesitate to contact us if you have any questions about this or if you are experiencing a problem right now.

This depends on several factors, but in general, we aim to give you more than one match to choose from. We think it is important to compare different contractors, and want to offer you a transparent process, but influences such as time, budget or others can determine the number of choices. We at DUO Home Solutions do our utmost to give you sufficient options to compare and choose freely.

Since general contractors do not follow a standard format for writing estimates, each offer requires some analysis and translation. We recommend that you do not base your decisions solely on the final numbers, but it is critical to research what each contractor offers in their estimate. This can sometimes vary quite a bit.

This process can be overwhelming, especially if you have no experience analyzing construction offers. That is why DUO Home Solutions is happy to help you with a free quote-leveling conversation.

If you have a renovation project in mind, you have two options: either do it yourself or hire a remodeling contractor. Most people go the DIY home remodeling route because they believe it is the best way to save on major costs. However, it can become very expensive for you if you cannot answer the following questions with a “yes”:

• Do you have the experience and expertise for home remodeling?
• Do you have time?
• Do you have the specialized tools and equipment needed to get the job done?
• Are you certified to complete the construction, electricity, plumbing, and HVAC work?
• Can you obtain the necessary permits for your remodeling project?
• Do you have the correct architectural blueprints to show to the township?
• Can you handle any unexpected problems during the construction process?

By using our contractors, you save time, money, cost, and hassle and ensure a professional will do the job the correct way the first time in the most cost-effective manner.

Contact us to discuss our home renovation contractors.

Our free estimate is an educated breakdown of all costs associated with your home renovation or remodeling process. It details the cost of material and proposed labor as well as lists down any terms for your quote, tax rates, discounts, shipping and handling costs and other miscellaneous costs in clear terms.

This can help you decide whether your remodeling project is within your budget.

Our project manager, as well as the contractor you have chosen to do the job for you, will communicate the status of the project regularly. You can contact our expert consultants as well as your chosen contractor to answer any questions about your project between 9 am and 6 pm on weekdays. We are committed to working hand-in-hand with you and answering any questions before you have the chance to ask them.

Each renovation and remodeling contractor has been thoroughly vetted by us and passed our rigorous selection process, which includes background checks, checks for essential certifications and licenses, checks for insurance coverage, work quality assessments, performance checks with previous clients, and interviews with the contractors to establish a trusting relationship. We make sure to learn everything about our contractors so that we can make the best possible matches for you.

No, since the construction industry is so competitive, our general contractors cannot afford to be any more expensive than their competitors. That is why you are guaranteed to get the most value for money with DUO Home Solutions.

There can always be a situation where you do not feel connected to the contractor or you are not satisfied with the approach. Remember that our service is free and you are not tied to anything. If you want to reconsider or have doubts, let us know and we will be happy to look for another possible match for you. We are also happy to mediate between you and the contractor to better understand the offer or plan of action.

For the time being, we only offer our service in Randstad Area (Almere, Amsterdam, Haarlem, The Hague, Leiden, Rotterdam, Alkmaar, Amstelveen, Hilversum, Hoofddorp, and Hoorn. In the near future, we hope to expand our services to more cities.

There are three primary ways to contact us:

Get in touch by filling out the online application form

Send us an email to info@DUOhomesolutions.nl

Call us (+31) 06-15217315. We are open from 09:00 am to 06:00 pm

Yes. In addition to matchmaking, we also offer project support. Our project support services are designed to take the hassle of home renovation from your shoulders so you enjoy a stress-free home renovation. We will arrange the complete renovation for you. If you want to know more about project support, click here.